Frequently Asked Questions

• How can I contact you with technical questions?
• In case of technical questions, contact us here: https://helpdesk.intelek.cz/secure/Dashboard.jspa
• When I have the equipment brought into service personally, can it be repaired by a shipping service?
• Yes, if the device has been delivered to a workshop with an original packaging or packaging that complies with the transport conditions.
• Can I pay repair an invoice?
• All repairs must be paid in advance on a proforma invoice.
• Can you back up data?
• We do not provide data backup. It is recommended to back up the data before it is repaired.
• How long does it take to repair the device?
• The length of the repair always depends on the specific fault and the device. In general, however, it can be said that we are able to carry out most repairs within two working days of handing over the device to our service in Brno.
• How much will the repair cost?
• Use our form to describe the defects in your device in as much detail as possible. You can also attach a photo of the device. We will send you a price proposal for the repair immediately. Approximate prices can be found in the price list.
• Can I find out the status of my service order somewhere?
• You can monitor the status of your service order on our website here https://reklamace.serviscare.cz/
• Can the phone be sent for repair by post?
• Yes, you can also send us the phone for repair by post. We will then send the repaired device back to you by our contracted carrier.
• Do you rent a replacement phone for the duration of the repair?
• We do not currently provide this service.